Free Freight Delivery to Your Driveway
Every order ships via insured freight at no charge. White glove delivery to your backyard is available on request.
What to Expect
Your Order Ships
After your order is placed, your product ships directly from the manufacturer via insured freight carrier. We send you tracking information as soon as it is available.
Your Delivery Appointment
The carrier will call you 1 to 2 days before delivery to schedule a delivery window. Someone must be present to sign for the shipment.
Inspect Before You Sign
Before the driver leaves, inspect every crate and box. Note any visible damage on the delivery receipt. This one step protects your entire investment.
Choose Your Delivery Level
Your Delivery Day Checklist
This five-minute inspection protects a purchase worth thousands of dollars.
- Check every crate and box for visible damage before signing
- Write a specific description of any damage on the delivery receipt. Be exact, like 'dented corner' instead of 'damaged'.
- Photograph all damage before moving anything
- For severe damage, refuse delivery and call us immediately
- For minor or concealed damage, accept and report to us within 5 business days
- Call us at 931-442-4741 and we handle the claim from there
If Something Arrives Damaged
We ship with insured carriers and every order is covered. Freight damage happens in roughly 1 to 2 percent of shipments. Most cases are minor cosmetic issues resolved with replacement parts. If your order arrives damaged, your job is to document it and call us. We coordinate the claim with the manufacturer and get replacement parts or a replacement unit shipped. You are never left to deal with a carrier on your own.
The 5-business-day concealed damage window is a carrier requirement. Report any damage within 5 days of delivery to protect your claim.
Estimated Delivery Timeframes
These are estimates. Carriers do not guarantee delivery dates and production windows vary by manufacturer and season.
Preparing for Delivery
Freight carriers use full-size semi trucks. Before your delivery, confirm your driveway and street can accommodate a large vehicle. If access is limited, tell us when you order. We can arrange a smaller delivery vehicle, or white glove service that uses a box truck. Clear the path from your driveway to the installation area before delivery day.
Talk to Someone Before You Order
Call us and we will walk you through exactly what to expect for your order. That includes truck size, unloading requirements, and whether white glove makes sense for your property.
Call 931-442-4741Or book a free consultation