Shipping
Shipping is free for all customers within the contiguous United States, included in your product price.
For shipping to Alaska, Hawaii, or US territories, please contact us directly at hello@theyardretreat.com.
For information about returns, please review our Returns Policy.
Order Confirmation
After placing an order, you will receive an order confirmation email confirming we have received your order and processed payment.
Before your order is submitted for production, we confirm your final dimensions, color, and configuration during a design consultation. This is your opportunity to make changes. Once your order moves into production, it cannot be modified, and cancellation terms change, see our Returns Policy for details.
Production and Shipment Timeline
Every Sundance pergola is custom-built to your exact dimensions after you order, not shipped from existing inventory. Typical production and delivery time is 4 to 6 weeks from order confirmation.
We will send a shipping confirmation email with tracking details once your order leaves our manufacturing facility in Ogden, Utah.
If you have not heard from us within 5 weeks of placing your order, please contact us at hello@theyardretreat.com for an updated status.
If you have a specific date in mind, tell us during your design consultation and we will confirm whether that timeline is achievable before your order is finalized.
LTL Freight Deliveries
Large items, including pergolas, outdoor kitchen islands, and fire features, ship via LTL (Less Than Truckload) freight. Please note:
- A freight carrier will contact you to schedule a delivery appointment
- Someone must be present at the delivery address to receive and sign for the shipment
- Please inspect all items carefully before signing, note any visible damage on the delivery receipt
- Liftgate service is included on most freight shipments, the driver will lower the pallet to ground level
- Moving items from the delivery point to your installation location is the customer’s responsibility
Shipping Delays
Shipping delays can occur, especially during peak periods. While we do our best to keep you informed and work with carriers to minimize disruption, we are not liable for delays outside of our control.
Damaged Items
Please inspect the packaging of your item(s) upon arrival.
- If you notice damage, make note of it when signing for delivery, or do not accept delivery.
- If you accept delivery, take photos immediately of the damaged packaging and any damaged products.
If your item(s) arrive damaged, email photos to hello@theyardretreat.com and follow the steps in our Returns Policy to submit a claim.
If you have questions about this Shipping Policy, please contact:
Email: hello@theyardretreat.com
Website: www.theyardretreat.com